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Call
Center Applications
Deliver
exceptional customer service today – Start connecting
your calls to profitability whether your call center is large,
small, formal or informal. Inter-Tel productivity tools include:
"screen pop" capabilities to display the caller's
phone number or account number on an agent's computer screen,
inbound call routing to quickly connect customers to the appropriate
agent or department and Automatic Call Distribution (ACD)
to effectively utilize call center agents. Track activity
and performance with easy-to-use management information reporting
programs.
Contact Center Suite
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| Product
Overview |
| Enhance
the customer experience and improve the efficiency
and quality of your contact centers with Inter-Tel’s
most powerful customer relationship and business
management tool. Contact Center Suite gives
your agents and staff powerful tools for handling
and routing calls, e-mails, faxes and text
messages from a standard PC, while providing
your managers better insight into traffic
and operations. Scalable to fit businesses
of any size, Contact Center Suite is an ideal
solution for optimizing a single large call
center, coordinating operations across any
number of distributed facilities, or within
an individual department or workgroup.
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CRM
Integration
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| Product
Overview |
| Provide
more personalized and consistent customer
care by integrating your communications
system directly with your Microsoft®
Customer Relationship Management (CRM) software
through Inter-Tel’s Telephony Manager.
Customer information is automatically screen
popped to your sales and support personnel,
who also have the ability to transfer, conference,
or record calls directly from their Microsoft
CRM interface, and monitor the presence
and availability of other team members to
provide the best possible experience for
your customers.
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