Tele-Verse Communications, Inc.

Tele-Verse Communications, Inc.

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Customer Care Training
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Customized Training- Request more info here

Tele-Verse Communications, Inc. provides free training for 90 days on all purchased equipment and software. Training is customized based on the phone system and business needs. The training department conducts user-friendly on-site classes, coaches and assists employees during hands-on operations, and monitors the transition to the new equipment. Specifically, the training department offers assistance in the following areas:

  • Operator/Attendant, Direct Station Selection/Busy Lamp Field Unit (DSS/BLF Unit)
  • Operator/Attendant Console Software
  • Administrative Telephone & Voice Mailbox Features
  • Basic and Advanced End User Features
  • Basic Database Programming Software
  • Tapit Call Accounting
  • Connection Assistant/Contact Center Suite
  • Call Center Applications (Agent and Supervisor Functions)
  • Train the Trainer for “In-House” Training and Development
With your communications goals in mind, the training department will be happy to individualize training programs that serve your specific needs.

 

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Testimonials

"Dear Frank

...We were able to use our phone system and connect our network over the weekend with no confusion, very few adjustments, and a minimum of attention from our personnel. As a matter of fact, the telephone and data network setup was the least troublesome of all of the issues related to our move." Read More>>

Sincerely,
Phillip J. Akonom VP/CTO
Austin International Corporate Headquarters
Ronkonkoma, NY 11779
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730 Blue Point Road, Holtsville, NY 11742 | 631-447-9000 | Manhattan Showroom: 3 Park Avenue, NY 10016

Proudly Serving New York Tri-state area including New York City, Manhattan, Queens, Staten Island, Bronx, Brooklyn, Long Island, Amagansett, Amityville, Aquebogue, Arverne, Astoria, Babylon, Bay Shore, Bayside, Bayport, Bohemia, Brentwood, Bridgehampton, Brookhaven, Calverton, Commack, Deer Park, Floral Park, Flushing, Freeport, Garden City, Greenport, Hauppauge, Hicksville, Huntington, Islandia, Jamaica, Lake Grove, Long Island City, Medford, Melville, Merrick, Mineola, Montauk, Oyster Bay, Ozone Park, Port Jefferson, Quogue, Ridgewood, Riverhead, Rockville Centre, Ronkonkoma, Sag Harbor, Sagaponack, Sayville, Seaford, Smithtown, Stony Brook, Southampton, Syosset, Water Mill, Westhampton, Woodbury, Yaphank and more...