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Mitel's Computer Telephony (CT) solutions provide seamless integration between your computer and telephone. Mitel is committed to providing you with value-added applications, whether your goal is to improve processes, efficiency or customer service. Mitel's broad range of CT solutions is your connection to the future of data and telephony convergence because of the open architecture of the Axxess platform and the endless capabilities for CT integration and customization. CT combines computers and communications to meet your company's needs by automating repetitive tasks, improving performance and enhancing customer service.

Typical CT applications allow you to:

• View the caller's name, information and history screen pop.
• Perform call handling tasks from a PC.
• Automatically answer and route calls.
• Provide customized, interactive information to callers.
• Collect and analyze call information.
• View the status of all phones from your desktop.
• Access voice mail, e-mail and faxes from one computer program.
• Monitor the phone system from your PC.
• Receive notification of system alarms.

Many businesses today are focused on increasing efficiency and leveraging technology to maximize their investment. The CT applications developed by Mitel enable our customers to meet their business objectives.